Returns Policy

Overview

At ZA FULFILLMENT LTD, we aim to ensure complete satisfaction with every order. This Returns Policy outlines the terms and conditions for returning goods purchased through our wholesale platform.

Return Eligibility

You may return goods under the following circumstances:

• Damaged Goods: Items damaged during transit must be reported within 48 hours of delivery.
• Defective Products: Manufacturing defects reported within 14 days of receipt.
• Incorrect Items: Wrong products shipped reported within 48 hours of delivery.
• Shortage: Missing items from order reported within 48 hours of delivery.

Return Process

1. Contact Us: Email info@zafulfillment.co.uk with your order number, photos of the issue, and description.
2. Review: Our team will review your request within 2 business days.
3. Authorisation: If approved, we will provide a Return Authorisation Number (RAN).
4. Return: Pack items securely with the RAN clearly marked on the package.
5. Refund/Replacement: Once received and inspected, we will process refund or replacement.

Conditions for Returns

• Goods must be in original packaging where possible.
• Returns must be authorised with a valid RAN.
• We do not accept returns for change of mind on wholesale orders.
• Seasonal items must be reported before the relevant season ends.

Refunds

Approved refunds will be processed to the original payment method within 7-14 business days of receiving the returned goods.

• Our Error: We cover return shipping costs.
• Customer Preference: Customer covers return shipping (except for eligible returns above).

Contact Us

For any return-related queries, please contact us at:

Email: info@zafulfillment.co.uk